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Terms and Conditions

The use of the Refined Spirits website indicates an agreement to comply with, and be subject to, the terms and conditions herewith.

1. Placing an order

All the details you provide with Refined Spirits when placing an order must be true and correct. It is a condition of purchase that you verify your age to be 18 years or over. Refined Spirits will not sell liquor to anyone who is below 18 years of age.

 2. Delivery

Refined Spirits supports the Responsible Service of Alcohol which states that it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

Refined Spirits therefore requests that the person who placed the order, who is NOT under 18 years of age, also sign for the acceptance of the order at the time of delivery. If this is not possible at the time, the courier could seek proof of identity, or of age, of the person acting on your behalf . If there is any doubt in the courier’s mind about the circumstances at that moment, he may decide to not proceed with the delivery.

Refined Spirits will endeavour to deliver within the period specified at the time of your order. However, there is always the risk, due to unforeseen circumstances that delivery could be delayed, as a result.

3. Non delivery and returns to warehouse

If delivery of your order to the address you have provided to us could not proceed, whether as a result of the absence of a person at the address who is 18 years of age or over to sign for the order, or there is an error in the address provided to us, the courier will return the product/s  to our warehouse.

Refined Spirits may charge an amount for re-delivery of your product/s. You agree that we may create a separate invoice for the amount of the delivery cost to us where we were unable to deliver due to circumstances beyond our control. This includes the reasons stated above i.e. the absence of a person at the address who is legally of age to sign for the delivery and if the address provided to us was incorrect. 

4. Cancellations by Refined Spirits

It may be necessary to cancel your order before delivery even when a tax invoice has been sent and we have already received payment from you. You will be notified immediately if any such cancellation is deemed necessary and this will be done through the contact details you have provided to Refined Spirits. Your order may have to be cancelled in the event when:

 – There is an issue with the availability of the product/s ordered. 

 – An incorrect price has been allocated by us to any of the products ordered. 

 – We have reason to believe that a breach of the Responsible Services of Alcohol Act has been committed .

 5. Cancellations by You, the purchaser

You agree that you cannot change or cancel an order after it has been dispatched. If you wish to change or cancel your order prior to dispatch, please contact us immediately.

 6. Loss or Damage

In the event that damage or loss associated to your order occurs on delivery to the address provided, but which was signed for by a person who is NOT acting on your behalf,  the onus  falls on you, the purchaser. 

 7. Transfer of Title 

Once dispatch of your order has taken place i.e. the order has left our warehouse bound for delivery, you are now the owner of the product/s contained in your order. 

8. Free Delivery applies to all orders over $150.

9. Returns or Refunds

Refined Spirits is unable to accept returns, or offer refunds, of products purchased due to poor decision, error in judgment or change of mind. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.  A decision to offer a refund or replacement in a particular circumstance may be arrived at but which is at the discretion of Refined Spirits. You may be entitled to a refund or  replacement for products claimed to be of unacceptable quality only after due inspection of the said products has taken place.The process of  inspection may include returning the item to the  manufacturer and upon their advice before a replacement can be offered.       

10. Refined Spirits Website Content

Refined Spirits may make amendments to the content or to the products and services described in its website at any time without notice. All efforts will be undertaken to ensure the content of the site is current but no guarantees are offered.

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